Privacy disclosure statement

This credit guide provides information about Fync that you need to know to make an informed and confident choice when using Fync concerning home loans. It summarises how our comparison service works, how we are paid, and what to do if you would like to make a complaint to us.

In this credit guide, 'Fync', 'we', 'us' and 'our' references Fync and our employees.

In handling your personal information, Fync and its representatives (“the Broker”) is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles.

The Brokers are authorised credit representatives of Australian Credit Licence 407713 (“we, us, our”). Any reference to “we, us, our” are to the Broker and will include reference to our aggregator, Connective Broker Services Pty Ltd and any of its related companies (“Connective”).

We collect information about you for the purposes you agree to in this Privacy Disclosure Statement and Consent (“Consent”). When you ask us to assist, you agree we can, consistent with Australia’s privacy and credit reporting laws, collect, use and exchange consumer and/or commercial credit and personal information (“information”) about you for those purposes.

We are collecting information about you, as applicable:

• To source for you or a company of which you are a director:

  • Consumer credit for personal, household, domestic or residential investment purposes; or

  • Commercial credit for business purposes; or

  • Other services stated in this Consent; or

• To support a guarantor application.

As your broker, we require the information we collect from you to assess your credit or guarantor application or the credit application of a company of which you are a director, to source a suitable credit provider and any required insurance and to manage the application process, where required. Suppose you do not provide the information sought. In that case, we may be unable to process your application, or the company’s application, or we may be limited in the other services we can offer you or the company.

Your information – Collection and Disclosure

The personal information we collect may include a broad range of information from your name, address, and contact details to other information about your qualifications, employment history and financial information.

“Personal information” may include any sensitive information (including health information) and may consist of any information you tell us about any vulnerability you may have. We may use that information to assess your application and, where appropriate, source a suitable credit provider or lessor and / or insurance provider. We may, as applicable:

• Disclose your identification information to a consumer credit reporting service (“Consumer CRS”) and/or a commercial credit reporting service (“Commercial CRS”), where we hold your consent (refer to Schedule 1).

• Use any information a CRS provides in its report to assist us to preliminarily assess your credit or guarantor application (references to a “CRS” could be to either a Consumer CRS or a Commercial CRS).

• Disclose your information to an insurer or insurers to source any insurances you wish to obtain; and

• Disclose your information to our advisers, aggregators, licensees and other financial intermediaries, credit providers or credit providers to apply for finance on your behalf.

  
  

Some recipients to whom we disclose your personal information may be based overseas. It is not practicable to list every country where such recipients are located, but such countries will likely include the Philippines, India and Nepal.

How we protect your information

We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or exposure. All Connective staff are required by the terms of their employment to maintain the confidentiality of customer information. The terms require all Connective staff Access to your information is restricted to those employees whose job requires that information. Access to our premises and computer systems is restricted through locks, password protection, internet firewalls and routers.

We will take reasonable steps to destroy or de-identify your personal information when your personal information is no longer required for our business functions.

Credit Providers

As part of providing our services to you, we may undertake tasks for a credit provider which are reasonably necessary to manage the application process. When doing so, we act as the credit provider's agent, with the same privacy law requirements applying to both of us.

We may submit your application to one or more credit providers. A complete list of the lenders (credit providers) we can access can be provided upon request.

A credit provider we apply to may disclose and collect information about you from one or more CRS.

The website of each credit provider contains details of each CRS with which it deals and other details about information held about you, including whether that information may be stored or disclosed overseas and, if so, in which countries. The websites also describe your key rights. These details may be represented on the credit providers’ websites as ‘notifiable matters’, ‘privacy policy’, ‘credit reporting policy’ or ‘privacy disclosure statement and consent’.

For each Consumer CRS, a credit provider uses, the website details will include the following specific information.

• The CRS may include information the credit provider discloses about you to other credit providers to assess your creditworthiness.

• If you become overdue in making consumer credit payments or commit a serious credit infringement, the credit provider may disclose that information to the CRS.

• How you can obtain the credit provider’s and/or the CRS’s policies about managing your information.

• Your right to access and/or correct information held about you and to complain about conduct that may breach the privacy and credit reporting laws.

• Your right to request a CRS not to undertake pre-screening for direct marketing by a credit provider.

• Your right to request a CRS not to release information about you if you believe you are a victim of fraud.

This detail will also be included by the credit provider who approves your application in the privacy disclosure statement and consent document it will provide to you.Each credit provider website includes information on how to contact it and obtain a copy of its privacy documents in a form that suits you (e.g. hardcopy or email).

You agree we may:

• Use your information:

  • To assess your consumer or commercial credit and/or guarantee application and/or to assess a credit application by a company of which you are a director.

  • To source any finances you require.

  • To source any insurances you require.

  • As the law authorises or requires.

• Disclose to, and obtain from, any prospective credit provider or insurer, information about you that is reasonably necessary to get the finance and insurance you require.

• Obtain from, and disclose to, any third party information about you, the applicant(s) or guarantor(s) that is reasonably necessary to assist you in obtaining the finance and insurance required.

• Provide your information, including your credit report(s), to one or more credit providers so they can assess your application, the application of a company of which you are a director, or your suitability as a guarantor.

• Provide information about you to a guarantor or prospective guarantor.

• Disclose your information to the extent permitted by law to other organisations that provide us with services, such as contractors, agents, printers, mail houses, lawyers, document custodians, securitisers and computer systems consultants or providers so that they can perform those services for us. Some of which may be located overseas.

• Disclose your information to any other organisation that may wish to acquire, or has acquired, an interest in our business or any rights under your contract with us or the contract with us of a company of which you are a director.

Your rights

You have the right to ask:

• Us to provide you with all the information we hold about you.

• Us to correct the information we hold if it is incorrect.

• Us for copies of our privacy policy and this document, in a form that suits you (e.g. hardcopy or email).

• A Consumer CRS not to use your information for direct marketing assessment purposes, including pre-screening.

• A CRS to provide you with a copy of any information it holds about you.

You can access the information we hold about you by contacting our Privacy Officer at the address: PO Box 556, Mosman NSW 2088.

In some cases, an administration fee may be charged to cover the cost of providing the information. Our Privacy Policy also deals with our complaints process and is available on our website, or we will give you a copy if you ask us.

Schedule 1 at the end of this document sets out the contact details for each CRS.

Extended Effectiveness for Commercial Credit

Your agreement and consent to the disclosures and consents in this document will be effective for 12 months but only in relation to commercial credit. Your agreement to this ceases when you either withdraw it by contacting us using our details above or 12 months after the date you receive this document, whichever first occurs. This will allow us to continue to provide our services to you without asking you to sign a new privacy statement and consent each time you require commercial credit within 12 months. The extended effectiveness does not apply to consumer credit.

Where the applicant, or guarantor, is a company of which you are a director, you consent to the disclosure and use of your information, in addition to the company’s information, in each of the ways specified in this document.

Your consent to collect and disclose

By asking us to assist, you consent to collecting and using the information you provided for the above mentioned purposes.

For more information on your privacy rights, please visit www.privacy.gov.au.

Schedule 1 | Credit Reporting Services

Equifax: www.equifax.com.au 13 83 32

Experian: www.experian.com.au 1300 783 684

Illion: www.illion.com.au 13 23 33

If you have any questions regarding this Credit Guide or would like a copy emailed to you, please don't hesitate to contact us. Our Fync Team is here to help.